Call Center Agent  
AA Communications Hub   More jobs from this company

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Job Title:   Call Center Agent
Category:   Client Services
Total Positions:   5
Job Location:   Lahore
Gender:   Male
Minimum Education:   Matriculation/O-Level
Career Level:   Experienced Professional
Minimum Experience:   1 Year
Apply By:   May 19, 2021
     
     
 
Job Description:

Responsibilities:

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  •  Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Requirements:

  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively

Company Information
 
Company Name:  AA Communications Hub
Company Description:
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