Customer Support Representative  
Forward Thinker IT Services SMC Pvt Ltd   More jobs from this company

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Job Title:   Customer Support Representative
Category:   Client Services
Total Positions:   3
Job Location:   Faisalabad
Gender:   No Preference
Age:   22 to 30 years
Minimum Education:   Bachelors
Career Level:   Experienced Professional
Minimum Experience:   Fresh1 Year
Salary Range:   PKR 25,000 to 45,000 per Month
Apply By:   Jun 11, 2021
     
     
 
Job Description:

Responsibilities:

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements:

  • Minimum 1-year experience as a Customer Service Representative or similar CS role
  • Familiarity with our industry is a plus point
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases
  • Minimum bachelor's degree. (Science subjects would be preferred)

MUST HAVE

  • Professional Correspondence Skill.

Company Information
 
Company Name:  Forward Thinker IT Services SMC Pvt Ltd
Company Description:
Forward Thinker is an eCommerce agency providing a wide variety of services. We are known for developing statistics-based solutions that help them to produce tangible outcomes for their clients on the basis of calculated data and evidence

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