ChatFlare is looking for talented Live Chat Executives to join our team. ChatFlare, working under the banner of 3andFour Technologies is a growing company with a global client base.

Job Responsibilities

The responsibility of the live chat team is to ensure that our customer's interactions with us are both helpful and timely. Take personal ownership for the customer experience to help influence their decision to renew or expand upon products and services they have with us. Overcome pre-existing frustrations when needed.

We are looking for people who are not merely interested in a job, but rather are passionate about their profession. The ideal candidate will invest in this job as the true career opportunity it is. A successful Live Chat Executive is a person who is at their desk and on time every day, ready to solve problems, meet the varying requirements of the role and be a good teammate.

Requirements for a good fit:

Should have experience in these aspects,

• Ability to respond to customer inquiries in a timely manner
• Strong reading comprehension and written communication skills
• Exceptional typing skills
• Ability to read, write, and speak the English language (or applicable language) to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
• Ability to prioritize and organize effectively
• Ability to show judgment and initiative and to accomplish the job duties
• Ability to use a personal computer and appropriate software applications (i.e. word processing, spreadsheet, live chat tool)
• Ability to apply appropriate sales techniques
• Ability to perform the job at workstation for prolonged periods of time
• Previous experience in chat support is a plus
• Previous experience in sales chat or person to person interactions is a plus
• Goal and detail-oriented
• Quick thinker, likes challenges, goal-oriented, ambitious, determined and self-confident
• Self-starter and team player
• Positive and enthusiastic
• Problem solver approach to sales and research
• Demonstrates self-control and patience
• Able to adapt quickly to a fast-paced and changing environment
• Ability to multiplex between the necessary desktop tools and customer response
• Ability to multi-task while navigating the appropriate desktop tools to obtain the necessary information or process the appropriate orders

Salary: Rs30,000.00 – Rs35,000.00 per month

Job Type: Full-time