Customer Support Representative  
Your Cloud Solutions   More jobs from this company

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Job Title:   Customer Support Representative
Category:   Client Services
Total Positions:   1
Job Location:   Islamabad, Rawalpindi
Gender:   No Preference
Minimum Education:   Bachelors
Career Level:   Experienced Professional
Minimum Experience:   1 Year
Apply By:   Dec 29, 2021
     
     
 
Job Description:

We are looking to hire Customer Support Representative for our night shift office based position. Candidate will be responsible for:

  •  Manage incoming phone calls of the international customers;
  •  Identify and assess customers’ needs to achieve satisfaction;
  •  Ensure to generate complaints to relevant department on timely manner;
  •  Provide accurate, valid and complete information by using the right methods/tools;
  •  Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution;
  •  Keep records of customer interactions;
  •  Perform data analysis in MS Excel and relevant tools;
  •  Handle multiple customer interaction platforms;

Note: Job timings will be from 12am-8am.


Company Information
 
Company Name:  Your Cloud Solutions
Company Description:
Your Cloud Solutions is one of leading company in Pakistan with a mission to provide online education services to its clients all over world

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