About KK Power Group

KK Power is a group of companies that deal in 5 different sectors of the industry. We deal in a wide range of material handling equipment, complete racking solutions, industrial cleaning equipment, disaster management equipment, water generation, and packaging equipment, motive and traction power batteries plus spare parts and service contracts.

We have a market presence of over 25 years in which we've made a well-renowned name for ourselves. We pride ourselves on being a family-owned and oriented company in which everyone has an open-door policy. Our head office is in DHA Lahore while we have offices and workshops located in Karachi, Islamabad, Dubai, and the UK.

We are the exclusive dealer for Karcher in Pakistan with a vast sub-dealer network running under us. Karcher is the worldwide leader in cleaning equipment.

Job Description:

The ideal candidate will have experience in all stages of technical knowledge and sales skills. The balance depends on the level of technical knowledge and understanding you’ll need to sell the product you’re offering and to respond to clients’ queries. Explain the benefits of our products or services to potential customers and show how our products or services are better than our competitors.

Responsibilities:

• Build and develop a market for service work.
• Supervise and control the workload of service technicians.
• Schedules service work according to priority and maintains an orderly flow of work.
• Advises customers of necessary repair service including estimates of cost; also makes recommendations to customers for preventative maintenance.
• Handles customer complaint problems pertaining to service and repair work.
• Supervises the training of service technicians with in-house training programs.
• Maintains in good condition all service tools and service vehicles.
• Responsible for the safety of service technicians and maintaining a safe working environment in the shop area and reporting all accidents to Human Resources immediately.
• Develops service advertising and promotion programs.
• Assists sales manager, evaluating trade-ins.
• Responsible for prompt reconditioning of trade-in equipment.
• Orders and maintains adequate supplies and parts for service department inventory.
• Responsible for drafting department operating budget.
• Works in coordination with Parts, Office, Sales, and Management.
• Make sure warranty claims are processed and forwarded to the supplier.
• Helps service personnel diagnose troubles if they do not know the problem or cannot find it.
• Recommends shop work improvement which will cut costs in the shop and speed up work or which will give the customer more complete coverage.
• Will work with the Inventory In charge to establish a basic parts list for certain overhaul jobs.
• Responsible for issuing purchase orders for the service department.
• Make sure job tickets are properly punched in and out on the time clock.
• See that job tickets are promptly charged out, both customer and internal.
• Reviews all service technicians’ time clock reports and submits them to Human Resources in a timely manner & maintains service library.

Job Requirements:

• The ideal candidate must have a Bachelors's Degree in a relevant field from any HEC recognized university.
• The candidate should've at least 2-3 years of experience in Sales & Aftersales.
• Strong negotiation, communication, and presentation skills are required for this post.
• Passion and perseverance to learn, willingness to adapt in changing situations, and ability to inspire with new concepts and imaginative ideas, combined with a keen eye for detail and a critical mind.
• Analytical mindset and critical thinking.
• A team player with excellent interpersonal skills and someone who takes initiative
• For this job, you are required to travel frequently and have to perform sales visits on daily basis. Keep in mind that you will not be in the office all day.

Salary Range: Rs 30,000 to Rs 40,000