Associate Network Engineer  
Gaditek   More jobs from this company

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Job Title:   Associate Network Engineer
Category:   Networking
Total Positions:   1
Job Location:   Karachi
Gender:   No Preference
Minimum Education:   Bachelors
Career Level:   Experienced Professional
Minimum Experience:   2 Years
Salary Range:   PKR 10,000 to 40,000 per Month
Apply By:   Dec 29, 2021
     
     
 
Job Description:
  • Manage information technology and computer systems.
  • Plan, organize, control and evaluate IT and electronic data operations as defined by Team Lead.
  • Act in alignment with user needs and system functionality to contribute to organizational policy.
  • Upgrade systems with new releases and models as per defined SOPs.
  • Ensuring licensing for all software purchased is recorded and maintained.
  • Ensuring that a high level of customer service and support is provided to all internal & external customers.
  • Providing End-User support and Technical Assistance.
  • Address user tickets regarding hardware, software and networking engage seniors where needed.
  • Walk customers through installing applications and computer peripherals.
  • Ask targeted questions to diagnose problems.
  • Guide users with simple, step-by-step instructions.
  • Conduct remote troubleshooting.
  • Test alternative pathways until issue is resolved, engage seniors where needed.
  • Record technical issues and solutions in logs.
  • Direct unresolved issues to the Engineer IT / Sr. Engineer / Team Lead where necessary.
  • Follow up with end users to ensure their systems are functional engage seniors where upgrade is
  • Needed on proactive basis.
  • Report to Engineer IT / Sr. Engineer / Team Lead regarding day to day issues, resolved matters,
  • Pending tasks, any new requests by end users and any issues.
  • Assists senior team members in creating technical documentation and manuals.

 


Company Information
 
Company Name:  Gaditek
Company Description:
Founded in 2008, Gaditek is a new age technology company that believes in employee-centricity. Over the past decade, we have grown from a team of 3 people and 1 product to over 550
employees, 15 internationally recognized brands in 7 different industries including Managed Cloud Services, Cyber Security, VbaaS, Athleisure, Lifestyle, Media & Publications, and Financial Services. At Gaditek, our employees choose to question and are expected to question everything around them, and then find ways to do things differently. The result? Amazing people, great teams, awesome business units, and people-centric culture that always end up going to new and unknown places.

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