The quality Assurance Executive (QA) is responsible for assessing the quality of the performance of our call center.

Responsibilities:  

•  Perform live call monitoring and provide trend data to the site management team. 
• Perform daily evaluations of customer interacting departments.
• Participate in all QA meetings, training and workshops to be aligned with the team and  better understand the updates and processes.
• Making and sharing daily productivity reports.
• Participate and coordinate in calibration sessions. 
• Call Scoring according to call evaluation.
• Provides feedback to Sales reps, team leaders, and managers. 
• Conduct feedback and training sessions for reps.
• Resolve any disputes filed by reps, TLs, and/or Managers.
•  Prepares and analyses internal and external quality reports for management staff review.
• Perform any and all other duties as assigned. 
• Achieve all daily and monthly KPIs.
• Qualifications and Skills Needed: 
•  Bachelor’s Degree is preferred.
• Excellent English communication skills
•  Must be comfortable with working night shift.
• Excellent verbal, written, and interpersonal communication skills.
• Experience in the role is a plus. 
•  Excellent proficiency in MS-Excel (Stats/Graphs) 
•  Adaptability. 
•  Detail oriented.
•  Exceptional listening and analytical skills.
• Selection Process.
• Candidates will first go through an assessment test.
•  Only those candidates who pass the assessment test will go through the next round of interviews.
• What are we offering?
• Excellent remuneration 
• Paid Annual, Sick & Casual leaves.
• Leaves Encashment 
• Health Insurance (Self & spouse) 
• Transport (For Females only)