Job Title: |
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IT System Engineer |
Category: |
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Networking |
Total Positions: |
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1 |
Job Location: |
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Lahore |
Gender: |
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No Preference |
Minimum Education: |
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Bachelors |
Degree Title: |
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BCS/MCS |
Career Level: |
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Entry Level |
Minimum Experience: |
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Fresh |
Salary Range: |
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PKR 0 to 0 per Month |
Apply By: |
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Mar 23, 2018 |
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Job Description: |
- Work on desktop support activities performed by TAC team in Lahore, Karachi, Islamabad and US office.
- Provide reporting on ticket statuses and ensure that prompt support is provided by TAC teams through out the organization.
- Work with team to ensure permanent solution of problems and focus on think done strategy instead of just closing tickets.
- Ticket resolution SLA meet requirements
- Tickets classification and their permanent solution finalization
- Work in shift 24*7 to support.
- Perform hardware inventory, systems upgradation activity throughout the organization.
- Improve security and make arrangement to ensure smooth audit in feature
- Perform software inventory to ensure licensing and contract validity
- Perform Projects and Tasks assigned by TAC Manager
- Do compliance of all major / important tasks
Knowledge, Skills and Personal Characteristics:
- Strong knowledge of Windows and Linux operating systems, including configuration, system administration, and troubleshooting procedures.
- Passion for working with people and for helping customers succeed.
- Demonstrated ability to take ownership of tasks and projects and ensure their on time completion.
- Ability to learn new technologies quickly.
- Ability to multitask effectively and work well under pressure.
- Ability to work in shifts and on holidays.
- Strong organizational and time-management skills.
- Ability to work independently with minimal management direction.
- Excellent written and verbal communication skills.
- Diskless workstations administration and support.
- Following certifications will be plus point for this position.
- MCSE, MCITP, MCSA, A+, Windows Administration, Active Directory
Specific Tools, Technologies or Equipment Skills
- Windows Administration.
- Linux Administration.
- Troubleshooting and Monitoring Tools.
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