Job Responsibilities:
To carry out communication activities, calling customers, pitching company’s services and closing deals, securing leads, increasing sales through effective telemarketing, tracking and storing customer and sales related information while working within a dynamic team playing the role of an effective team member.
Job Duties:
Primary duties for the role of the call center executive include:
- Analyzes existing customer database to retrieve and use customers’ information.
- Makes calls to potential clientele including local and overseas market.
- Complies by the established policies and plans of the department.
- Receives calls (if required) and provides information whenever required.
- Ensures task completion and meets targets assigned by the team lead / call center executive.
- Generates leads and efficiently strikes sales deals.
- Keeps track of calls, calling data, updates customer database on regular basis.
- Verifies information provided by the customers.
- Markets and sells company services through cold calling.
- Coordinates with team lead, team members at various regional/country offices as well as head office.
- Maintains communication equipment vigilantly and reports potential problems or any issues occurring instantly.
Pre Requisites
Minimum Qualification
O/A levels, Graduate, Masters
Minimum Experience
1 year experience is preferable, however, fresher are encouraged to apply.
Skills Required
· Excellent proficiency in English
· Outstanding communication skills
· Excellent grip on MS Office tools
· Know-how of handling telecommunication tools and equipment
· Ability to meet targets
· Effective team player
Benefits
- Salary increment as per policy
- Bonuses and incentives
- Career growth opportunities
- Personnel development plans
- In-house and premium training opportunities
- Prayer’s break
- Friendly work environment
- Conducive for career development