Job Title: |
|
Customer Support Specialist |
Category: |
|
Client Services |
Total Positions: |
|
4 |
Job Location: |
|
Islamabad |
Gender: |
|
No Preference |
Age: |
|
20 to years |
Minimum Education: |
|
Higher Secondary School Certificate/Intermediate/A |
Career Level: |
|
Experienced Professional |
Minimum Experience: |
|
2 Years |
Salary Range: |
|
PKR 50,000 to 60,000 per Month |
Apply By: |
|
Jan 10, 2019 |
|
|
|
|
|
|
|
|
Job Description: |
Responsibilities
- Manage large amounts of incoming calls of customers.
- Generate sales leads.
- Identify and assess customers’ needs to achieve satisfaction.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
Requirements
- Proven customer support experience of minimum 2 years.
- Track record of over-achieving quota.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Minimum A-Level certification or Bachelor’s degree in any discipline.
|
|