| Job Title: |
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Customer Service Consultant |
| Category: |
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Client Services |
| Total Positions: |
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1 |
| Job Location: |
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Multan |
| Gender: |
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Female |
| Age: |
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22 to 28 years |
| Minimum Education: |
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Bachelors |
| Degree Title: |
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Business |
| Career Level: |
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Entry Level |
| Minimum Experience: |
|
1 Year2 Years |
| Apply By: |
|
Jun 13, 2025 |
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| Job Description: |
- Answer all customers’ telephone inquiries and feedback with enthusiasm and patience;
- Timely, polite and professional answers to customers’ telephone inquiries to maximize customer satisfaction;
- Report complaints and problems to the manager according to the process, and follow up on the progress until they are solved;
- Make follow-up calls to customers and record the results faithfully;
- Timely convey the problems found during the follow-up calls to relevant persons, and track the results;
- Timely convey the customer’s telephone consultation to the relevant persons of the customer service center;
- Warmly greet customers who come to the customer service center and receive their mobiles;
- Hand over the mobile phone to the maintenance engineer for repair, and after the repair, complete the handover work with the customer and see him/her off;
- Receive the mobile phone mailed from the branch, and confirm the model and quantity with the sender in time;
- Record the mobile phone mailed by the branch into the customer service management system and assign it for maintenance;
- Properly package the mobile phones repaired by the maintenance engineer mail them to the branch, and inform them by phone;
- When picking up the phone, the ringing sound shall not exceed three times;
- No vacant shift, vacant post or channeling post is allowed. If any temporary emergency, someone must be asked to replace the duty;
What do we offer?
For the right candidate, we are offering the opportunity to build a Career with a Multi-National Organization along with an attractive Salary and Benefits package. |
| Company Information |
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Company Name: Vivo Pakistan
Company Description:
vivo is a technology company that creates great products based on a design-driven value, with smart devices and intelligent services as its core. The company aims to build a bridge between humans and the digital world. Through unique creativity, vivo provides users with an increasingly convenient mobile and digital life. Following the company's core values, which include Benfen,* user-orientation, design-driven value, continuous learning, and team spirit, vivo has implemented a sustainable development strategy with the vision of developing into a healthier, more sustainable world-class corporation.
While bringing together and developing the best local talents to deliver excellence, vivo is supported by a network of R&D centers in Shenzhen, Dongguan, Nanjing, Beijing, Hangzhou, Shanghai, and Xi'an, focusing on the development of state-of-the-art consumer technologies, including 5G, artificial intelligence, industrial design, imaging system and other up-and-coming technologies. vivo has also set up an intelligent manufacturing network (including those authorized by vivo), with an annual production capacity of nearly 200 million smartphones. As of now, vivo has branched out its sales network across more than 60 countries and regions and is loved by more than 400 million users worldwide.
*"Benfen" is a term describing the attitude on doing the right things and doing things right – which is the ideal description of vivo's mission to create value for society.
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